At Apple, we care about improving our services. And you earn the trust of customers and co-workers alike as you offer mentorship, knowledge and even tips and training. You fulfill Apple’s service commitment with style, speed and skill. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need.